Open to opportunities

Chanelle Diallo

@chanellediallo

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Customer Support & KYC specialist bridging compliance, product support, and great service.

United Kingdom

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What I'm looking for

I’m looking to grow in compliance-focused customer support, handling KYC/AML, escalations, and product support with a team that values learning, clear SLAs, and consistent customer satisfaction.

I’m a customer support professional with a strong compliance background, having handled onboarding, product training, and customer inquiries via email, live chat, and social media. I’m comfortable investigating technical issues, managing support tickets in line with SLAs, and escalating cases when needed.

Alongside customer support, I’ve built depth in KYC/AML and business operations—meeting strict KYC deadlines, analyzing documentation, performing ABOUT ME KYC, and supporting transactions monitoring and RFIs. I’m keen to continue learning and developing my skills in Compliance while contributing to customer satisfaction through clear communication, problem-solving, and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support Specialist

Current

Upwork

Nov 2025 - Present (7 months)

Resolved customer inquiries via email, live chat, and social media, providing product training during onboarding and handling refunds and billing questions. Managed and prioritized support tickets against SLAs, investigated technical issues, escalated cases when needed, and created FAQs/knowledge base articles.

Customer Support Email Support Live Chat Support Social Media Support SLA Refunds And Billing Product Onboarding Knowledge Base Writing