Open to opportunities

Olamide Saliu

@olamidesaliu

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Customer support specialist delivering compliant, empathetic technical assistance.

United Kingdom

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What I'm looking for

I seek a customer-support role in a compliant, collaborative environment where I can resolve technical and account issues, contribute to process improvements, and grow into more senior or cross-functional responsibilities.

I am a customer support professional with over four years of experience in technical customer support and service within regulated financial services and digital environments. I consistently handle high volumes of inbound enquiries across phone, email, and live chat while maintaining compliance and accuracy.

My strengths include troubleshooting account, payment, and platform issues, documenting cases in CRM systems (Salesforce, Zendesk), and collaborating cross-functionally with compliance, finance, and operations teams. I have contributed to process improvements that reduced repeat contacts and maintained 95% quality assurance scores.

I hold an MSc in Management and International Business and have completed training in customer service excellence, call handling & quality assurance, anti-fraud awareness, GDPR/data protection, and vulnerable customer support. I am resourceful, empathetic, and take ownership of cases to deliver reliable outcomes.

Experience

Work history, roles, and key accomplishments

Operation Customer Expert

Teleperformance

Aug 2024 - Nov 2025 (1 year 3 months)

Supported customers with sensitive financial account queries in a regulated environment, maintaining 95% quality assurance scores and handling 50+ daily inbound enquiries while improving processes to reduce repeat contacts.

Customer Support Quality Assurance Slack

Customer Service Representative

Abiglobal Food and Logistics

Apr 2023 - Jan 2024 (9 months)

Processed 200+ customer orders and returns monthly with 99% accuracy and responded to 30–40 enquiries daily, resolving delivery, refund and payment issues and producing Excel reports to improve retention.

Order Management Customer Service Excel Pivot Tables CRM Troubleshooting Reporting

Customer Support Executive

Multichoice

Oct 2019 - Apr 2022 (2 years 6 months)

Handled 30+ daily enquiries across phone, chat and email to support onboarding, technical and billing issues within SLA targets and fed recurring product issues back to internal teams to drive service improvements.

Technical Troubleshooting Billing Support Customer Onboarding Multichannel Support SLA Management CRM Customer Engagement

Education

Degrees, certifications, and relevant coursework

Birmingham City University

Master of Science, Management and International Business

2022 - 2024

Activities and societies: Completed courses in customer service excellence, call handling & quality assurance, anti-fraud awareness, data protection/GDPR, and vulnerable customer support.

Completed a Master of Science in Management and International Business between September 2022 and January 2024, focusing on management principles and international business practices.