Carla E Miller
@carlaemiller
Enthusiastic administrator with strong customer service and problem-solving skills.
United KingdomWhat I'm looking for
I am an enthusiastic professional with a strong background in administration and customer service. Over the years, I have developed a clear, logical mind and a practical approach to problem-solving, which has enabled me to excel in my roles. My experience as an Online Chat Administrator at MGS Network has honed my skills in managing customer queries, adhering to GDPR regulations, and maintaining effective communication with clients. I take pride in my ability to work both independently and collaboratively, ensuring that tasks are completed efficiently and to a high standard.
Throughout my career, I have demonstrated a commitment to continuous learning and development. My recent completion of a software development bootcamp has equipped me with foundational skills in HTML5 and JavaScript, further enhancing my ability to contribute to team efforts and adapt to new challenges. I am reliable, trustworthy, and always strive to maintain strong relationships with colleagues and customers alike. I believe that open communication is key to achieving success and delivering quality work.
Experience
Work history, roles, and key accomplishments
Online Chat Administrator / Supervisor
MGS Network
Jan 2014 - Present (11 years 5 months)
Managed multiple inboxes, handled customer queries, and provided customer advice. Oversaw advertising and promotions for company services, ensuring adherence to company policies and GDPR compliance.
Business Administrator
Sparkles Cleaning and Ironing Services
Jan 2011 - Present (14 years 5 months)
Developed and maintained company policies and procedures, including health and safety protocols and risk assessments. Managed multiple inboxes, handled complaints, and gathered customer feedback to improve services.
Picker/Packer
DTS Clipper
Jan 2005 - Present (20 years 5 months)
Performed order picking and packing duties, ensuring accuracy and efficiency. Followed verbal and written instructions to complete tasks.
Education
Degrees, certifications, and relevant coursework
Purple Beard LTD
Bootcamp Certificate, Software Development
Completed a software development bootcamp, gaining certification in the fundamentals of HTML5 and JavaScript. This intensive program focused on practical coding skills.
Home Learning College
Diploma, Childcare Learning and Development
Grade: Distinction
Achieved a Distinction in Childcare Learning and Development through home learning. This course provided comprehensive knowledge in early childhood education and development.
Dukeries Community College
GCSEs, General Studies
Grade: English Grade C, Mathematics Grade D, Science Grade C, R.E. Grade D, Art Grade C, I.t Grade C, Health and Social Care Grade C
Obtained several GCSEs including English, Science, and I.T. These studies provided a foundational education across various subjects.
Ollerton Junior School
Primary Education, Primary Education
Attended Ollerton Junior School for primary education. This period focused on foundational learning and development.
Ogley Hay Infant School
Infant Education, Infant Education
Attended Ogley Hay Infant School for early childhood education. This period focused on foundational learning and development.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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