Hassain User

I am an enthusiastic and knowledgeable Customer Service Consultant with over two years of experience in chat support. My journey has been marked by a commitment to exceeding client expectations and delivering exceptional service. Currently, I work at Global Fidelis Solutions Pvt Ltd, where I utilize Genesys software to handle inbound customer queries through live chat platforms.

In my role, I collaborate with various teams, including technical support and sales, to ensure prompt resolutions for customer issues. I take pride in developing guidelines for customer support that align with company objectives, and I am dedicated to providing a personalized shopping experience for customers. My ability to manage multiple chat sessions simultaneously while maintaining a high level of service has driven repeat business and customer satisfaction.