Open to opportunities

Shreyashi User

@shreyashiuser

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Certified consultant with 4+ years in customer sales and service support.

India

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a certified consultant with over four years of experience in customer sales and service support, specializing in delivering scalable, customer-centric solutions. My journey in the industry has been marked by a commitment to maintaining high client satisfaction and driving processes that enhance customer experiences. At Cognizant Technology Solutions, I have honed my skills in troubleshooting, problem-solving, and effective communication, ensuring that customer inquiries are resolved efficiently and effectively.

Throughout my tenure, I have successfully managed a wide range of customer interactions, utilizing CRM systems to document inquiries and track customer history. My proactive approach to communication has allowed me to build strong relationships with clients, ensuring their concerns are addressed promptly. I take pride in my ability to analyze customer feedback and implement improvements that enhance service delivery. My dedication to continuous learning and professional development has been recognized through multiple awards, including the Cognizant Award for outstanding contributions to project delivery.

Experience

Work history, roles, and key accomplishments

Current

Associate Level

Current

Cognizant Technology Solutions

Oct 2020 - Present (4 years 7 months)

As an Associate Level at Cognizant, I troubleshoot and resolve customer inquiries and technical problems, ensuring high client satisfaction. I document interactions in the CRM system and analyze customer feedback to improve services. My role involves proactive communication and maintaining confidentiality while delivering exceptional customer service.

Customer Support CRM Software Technical Troubleshooting Communication Skills Customer Feedback Analysis Problem Solving Services Empathy

Consultant

Cognizant Technology Solutions

Nov 2018 - Apr 2019 (5 months)

In my role as a Consultant, I resolved service tickets and configured service requests, ensuring efficient ticket routing and SLA management. My focus was on delivering quality service and maintaining high standards in customer support.

Configuration SLA Management Customer Support Problem Solving Technical Troubleshooting Communication Skills Time Management

Functional Consultant

Cognizant Technology Solutions

Oct 2018 - Nov 2018 (1 month)

As a Functional Consultant, I focused on enhancing customer satisfaction by analyzing feedback and implementing improvements. I provided training for customer service representatives to elevate their skills and ensure a memorable customer experience.

Customer Satisfaction Feedback Training Communication Skills Problem Solving Customer Service Empathy Team Collaboration Continuous Improvement

Functional Lead Consultant

Cognizant Technology Solutions

Jan 2018 - Oct 2018 (9 months)

In my role as a Functional Lead Consultant, I leveraged my knowledge of products and services to address customer inquiries effectively. I maintained a professional tone in all communications and tailored solutions to meet individual customer needs, ensuring a high level of satisfaction.

Customer Service Product Knowledge Communication Skills Empathy Problem Solving Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor of Technology, Information Technology

B. Tech in Engineering with a focus on Information Technology, covering various aspects of IT including programming, systems analysis, and software development.