Tonmoy Das

I am an experienced and dedicated Customer Support Professional with almost 8 years of success in the BPO industry. My expertise lies in delivering exceptional customer service, resolving complex issues, and enhancing the overall customer experience. I have been recognized twice for my valuable contributions towards improving service quality and client satisfaction, which reflects my commitment to maintaining high performance standards and promoting a positive brand image.

Throughout my career, I have worked with leading organizations such as Convergys and Concentrix, where I honed my skills in customer sales and support. As a Senior Chat Advisor, I provided expert support and advice to customers across various channels, consistently achieving and exceeding sales targets. I take pride in mentoring new hires, contributing to faster team ramp-up and ensuring consistent service excellence.