HNHubert Nongkhlaw
@hubertnongkhlaw
Customer-focused Chat Support Specialist with 5+ years of experience.
IndiaWhat I'm looking for
I am a dedicated Chat Support Specialist with over five years of experience in delivering exceptional customer service across various industries, including travel, technology, and BPO. My journey in customer support has been marked by a commitment to providing fast, empathetic, and high-quality service, which has consistently resulted in top-tier customer satisfaction scores. I take pride in my ability to handle high-volume chat support while maintaining a focus on customer needs and resolutions.
Throughout my career, I have honed my skills in using tools such as Salesforce, Gmail, and AWS, enabling me to efficiently resolve customer inquiries and issues. My efforts were recognized when I was awarded 'Customer Service Employee of the Year' in 2017 at EXL Pvt Ltd, a testament to my dedication and performance in the field. I am currently seeking full-time remote opportunities where I can leverage my expertise and contribute to a customer-centric organization.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
24/7.ai
Delivered real-time chat support for global tech clients, resolving product and service-related issues. Completed internal e-learning certifications in customer handling, empathy, and technical troubleshooting. Recognized for consistent high CSAT scores and efficient ticket handling.
Senior Customer Service Executive
EXL Pvt Ltd
Provided customer support via chat and email for U.S.-based clients. Awarded Customer Service Employee of the Year – 2017 for outstanding performance. Handled escalations, complaints, and technical queries using Salesforce and internal tools.
Chat Support Associate
Fareportal Pvt Ltd & AMInforweb
Assisted with travel-related queries, booking confirmations, and refund processes. Coordinated with backend teams to ensure quick resolution of customer issues. Maintained 90%+ response accuracy in a high-volume chat environment.
Education
Degrees, certifications, and relevant coursework
Undergraduate Studies
Undergraduate Studies, Customer Service
Currently pursuing undergraduate studies with a focus on developing skills relevant to customer service and support.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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