Chris User
@chrisuser31
Customer Success and Support specialist resolving high-volume cases across omnichannel channels.
IndiaWhat I'm looking for
I’ve spent 3+ years handling high-volume voice, chat, and case-based support in e-commerce, telecom, and SaaS, turning escalations into retention wins. I’m especially comfortable with order lifecycle work—placement, modification, cancellation, tracking, and billing.
At Global Fidelis, I supported customers through non-voice chat and virtual channels, managed escalations that impacted retention, and partnered with cross-functional teams to speed up issue resolution. I also used CXOne for follow-ups to confirm resolution quality and customer satisfaction.
I’ve built quality and consistency by mentoring and onboarding junior consultants on ticket triage, escalation handling, and tool optimization, and I’ve been recognized as a Best Performer for Net Promoter Score (NPS).
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Global Fidelis
Oct 2024 - Feb 2026 (1 year 4 months)
Delivered personalized fashion consultations via chat and virtual support, managed order lifecycle, and resolved escalations to drive customer retention.
Senior Consultant, Customer Support
Intouch CX
Jun 2024 - Sep 2024 (3 months)
Delivered advanced customer support across multiple channels, assessed customer needs in real time, and collaborated with cross-functional teams to optimize workflows.
Advisor
24/7.ai
Aug 2022 - Apr 2024 (1 year 8 months)
Managed specialist conference calls, escalations, and high-priority cases for WiFi/Fibre and Mobile services. Recognized as Best Performer for NPS contributions and mentored new hires.
Education
Degrees, certifications, and relevant coursework
Viswasai Educational Society
High School Diploma, General Education
Grade: 94%
Attended Viswasai Educational Society in Nellore with a GPA of 94%.
Sri G.V.S. Sankaraiah Memorial High School
High School Diploma, General Education
Grade: 93%
Attended Sri G.V.S. Sankaraiah Memorial High School in Gudur with a GPA of 93%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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