Kompella Srivalli
@kompellasrivalli
Customer service specialist with international chat experience and strong troubleshooting skills.
IndiaWhat I'm looking for
I am a dedicated customer service specialist with two years of experience supporting international chat processes for major clients like Walmart and EY. I consistently met service-level targets, handled multiple concurrent chats, and supported new joiners as a mentor.
At TCS I worked as a Graduate Trainee (System Administrator), providing accurate guidance on software installations and troubleshooting, earning a Star of the Month award and high quality and first-contact resolution rankings. At Intouch CX I assisted customers with order placement, refunds, replacements, and tracking in the Walmart VCC Live Chat process.
I bring strong communication, multi-tasking, and problem-solving abilities, a willingness to learn new tools and technologies, and a positive, team-oriented attitude aimed at improving customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
E Support Officer
Intouch CX
May 2023 - Feb 2024 (9 months)
Provided international live-chat support for Walmart VCC, assisting customers with order placement, refunds, replacements and tracking while meeting service-level, handle-time and productivity targets.
Served as live support agent for EY ServiceNow process, providing accurate software installation and troubleshooting guidance and achieving top rankings in quality and first-contact resolution.
Education
Degrees, certifications, and relevant coursework
Vignan Institute of Science & Arts
Bachelor of Science, MPCS
Grade: 8.11/10
Completed Bachelor of Science (MPCS) with a CGPA of 8.11/10 from Vignan Institute of Science & Arts affiliated to Adikavi Nannaya University in 2020.
Vignan Junior College
Intermediate, Intermediate
Grade: 85.5%
Completed intermediate (Inter) from Vignan Junior College with a percentage of 85.5% in 2017.
Bala Manikanta EM High School
SSC, Secondary Education
Grade: 9.0/10
Activities and societies: Awarded Certificate of Excellence in Academics (8 times); Certificate of Merit in State Level Talent Test; quiz and shuttle prizes; participated in debate and volunteering events.
Completed Secondary School Certificate (SSC) with a grade of 9.0/10 in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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