I am a Quality Specialist with a passion for personal development and making a positive impact on the community. With a background in financial services, I have focused on enhancing customer experiences by simplifying dispute resolution and handling credit report inquiries. I excel in presentations, team collaboration, and promoting social initiatives. I have used my awareness of technology to empower underprivileged students and contribute to their education.
At Synchrony Financial, I am currently serving as a Senior Representative, where I have played a pivotal role in training new team members and equipping them with the necessary skills to excel in client interactions. I have worked with renowned brands such as Amazon, PayPal, TJX, and Walgreens, consistently upholding a standard of excellence. My expertise lies in ensuring top-quality in-service delivery and improving deadlines.
