Looking for a job
Harrison Osaro Aiyanyor
@harrison
I have over 5 years of experience in customer service and support roles, phone interaction with clients, including handling inquiries and HR duties.
NigeriaWhat I'm looking for
At Glovo, I delivered remote chat support and resolved 90% of customer issues on first contact. I achieved a 94% customer satisfaction rating and collaborated with riders, restaurant partners, and internal teams to reduce order fulfillment delays by 15%.
At Fairmoney Micro Finance Bank, I monitor customer accounts, resolve billing and credit issues, and process payments and refunds. I also investigate account history and keep account records up to date.
At Culturelligence, I supported People Operations with employee records, onboarding, recruitment coordination, and HR inquiries for a distributed workforce. My experience also includes administrative support at Mesotho Group Limited and Emsoh Consults Limited.
Experience
Work history, roles, and key accomplishments
FB
Current
Collection Specialist
Fairmoney Micro Finance Bank
Jul 2025 - Present (1 year 3 months)
Monitor customer accounts daily, resolving billing and credit issues, and process payments and refunds while maintaining accurate account records.
ML
Current
Administrative Officer
Mesotho Group Limited
Oct 2024 - Present (2 years)
Manage confidential company documents and databases, provide client and employee support, and arrange travel and accommodation logistics.
CU
Human Resource Management Intern
Culturelligence
Jun 2025 - Jun 2025 (0 months)
Supported People Operations with employee records, onboarding, and recruitment coordination for a distributed workforce in a remote setting.
EL
Administrative Officer
Emsoh Consults Limited
Jul 2024 - Oct 2024 (3 months)
Assisted clients with visa and school admission processing, prepared travel documents, and maintained up-to-date client data.
Delivered real-time chat support remotely, resolving 50+ conversations daily with a 94% CSAT and 90% first-contact resolution, while collaborating with riders and partners to reduce order delays.
OL
Customer Service Experience Specialist
Outsource Global Technology Limited
Mar 2021 - Dec 2023 (2 years 9 months)
Responded to customer inquiries via live chat and calls, handled complaints and escalations, and used CRM systems to track interactions while collaborating with couriers and partners.
Education
Degrees, certifications, and relevant coursework
KU
Kaduna State University
Bachelor of Science, Business Administration
2014 - 2019
Bachelor of Science in Business Administration from Kaduna State University, Kaduna, Nigeria, from 2014 to 2019.
IC
Imperial College
First School Leaving Certificate, General Studies
First School Leaving Certificate from Imperial College, Benin, Nigeria, completed in 2011.
UD
Udemy
Business Development: Grow with Strategic Relationships, Business Development
Completed a course on Business Development: Grow with Strategic Relationships.
JS
Jobberman Soft Skills
Financial Literacy Course, Financial Literacy
Completed a Financial Literacy Course.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
60k+ USD
Social media
Job categories
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