Augusta Orobosa
@augustaorobosa
I support customers and teams through efficient remote operations.
NigeriaWhat I'm looking for
I've supported FairMoney Microfinance Bank across live chat, inbound and outbound customer service, and collections, managing customer inquiries, records, follow-ups, payment schedules, and issue resolution.
With over three years of experience in customer service, administrative support, and remote collaboration, I keep calendars, emails, meetings, records, and CRM workflows organized. I use Freshchat, ITSM, Gateforce, Microsoft Office Suite, Slack, Zoom, Google Meet, and digital collaboration tools to provide professional, timely support.
Experience
Work history, roles, and key accomplishments
Manage customer inquiries via live chat, ensuring prompt and professional responses.
Maintain accurate customer records and support tickets using CRM platforms.
Handled customer communications through phone, email, and CRM systems. Scheduled customer follow-ups and maintained detailed interaction records.
Collection Specialist
Fairmoney Microfinance Bank
Nov 2023 - Dec 2024 (1 year 1 month)
Managed customer accounts and maintained accurate records. Conducted follow-ups and coordinated payment schedules.
Education
Degrees, certifications, and relevant coursework
Delta State Polytechnic, Otefe-Oghara
Higher National Diploma, Mechanical Engineering
2016 - 2018
Pursued a Higher National Diploma in Mechanical Engineering.
Delta State Polytechnic, Otefe-Oghara
National Diploma, Mechanical Engineering
2013 - 2015
Completed a National Diploma in Mechanical Engineering.
Continental College
West African Senior School Certificate, General Studies
Earned the West African Senior School Certificate (WAEC).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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