Harmit Kaur
@harmitkaur
Customer service and operations professional skilled in documentation, relationship management, and admissions editing.
What I'm looking for
I am a customer service and operations professional with multi-year experience across customer relations, telesales, and admissions documentation. I have a background in B.Com and a track record of meeting sales and service targets while maintaining high quality standards.
In previous roles I handled customer queries, managed outbound calls, and built strong client relationships while upselling products and providing financial advisory services. I also coordinated teams, trained new staff, and ensured timely operational reporting.
Most recently, I worked as an Admission Editor guiding applicants on SOPs, LORs and visa documents, conducting quality checks, and improving application materials. I consistently resolved applicant queries and managed operational documentation to streamline processes.
I am hardworking, a quick learner, and comfortable working under pressure; I bring strong communication, analytical skills, and a team-oriented mindset to roles that require meticulous document handling and customer-facing responsibilities.
Experience
Work history, roles, and key accomplishments
Admission Editor
Leap Scholar
Apr 2022 - Jan 2025 (2 years 9 months)
Guided applicants on SOPs, LORs and visa documents, performed quality checks, suggested improvements, and managed application operations and applicant queries.
Telesales Executive
IIWA Interiors Pvt. Ltd.
Mar 2021 - Apr 2021 (1 month)
Conducted outbound customer engagement for product promotion, addressed queries, and closed sales effectively during a short-term assignment.
Operation Executive
Finnovation Tech Solutions
Oct 2019 - May 2020 (7 months)
Managed operations and documentation, coordinated cross-team activities, trained new staff, and ensured timely data reporting and query resolution.
Customer Relationship Manager
Datasigns Fintech Technologies Pvt. Ltd.
Dec 2017 - Aug 2019 (1 year 8 months)
Managed customer accounts, built relationships, provided financial advisory and upselling which contributed to achieving personal and team sales targets.
Customer Services Executive
Quikr India Pvt. Ltd.
Nov 2015 - Sep 2017 (1 year 10 months)
Handled inbound and outbound customer queries, resolved service issues promptly, and maintained post-service customer relationships to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Dayanand Girls College, Nagpur
Bachelor of Commerce, Commerce
2010 - 2013
Completed a Bachelor of Commerce degree focused on commerce subjects from 2010 to 2013.
Availability
Location
Authorized to work in
Job categories
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