URUrmila Rawat
@urmilarawat
Experienced customer service professional with a strong teaching background.
IndiaWhat I'm looking for
I am a dedicated professional with over 8 years of experience in the corporate sector, specializing in customer service and education. My journey began as an Operations Executive at IBM Daksh, where I honed my skills in addressing customer queries for United Airlines. I later advanced to a Senior Customer Service Executive role at Arvato Services, where I excelled in maintaining high standards of customer satisfaction and quality assurance.
In addition to my corporate experience, I have spent over 5 years as a lecturer, teaching English, Social Studies, and Hindi. My academic background includes a B.Ed in English and Social Studies, and I am currently pursuing an M.Ed. I have also contributed to educational publications and received recognition for my public speaking and writing skills. My commitment to continuous learning and professional development drives me to seek opportunities that challenge me and allow me to contribute meaningfully.
Experience
Work history, roles, and key accomplishments
Lecturer
Mother Teresa Convent School
Jan 2017 - Apr 2022 (5 years 3 months)
Taught English, Social Studies, and Hindi subjects, contributing to student learning and development while participating in educational activities.
Sr. Customer Service Executive
Arvato Services
Nov 2009 - Nov 2012 (3 years)
Managed customer inquiries for EasyJet Airlines via email, ensuring quality and quantity targets were met. Acted as a Subject Matter Expert, assisting in training new employees and evaluating response quality.
Operations Executive
IBM Daksh
Jan 2007 - May 2009 (2 years 4 months)
Handled pre and post travel queries for United Airlines customers through email, focusing on customer retention and resolution of issues. Participated in various internal training sessions.
Sr. Customer Service Associate
Sparsh Intelnet Service
Feb 2005 - Jan 2007 (1 year 11 months)
Managed inbound and outbound calls for SBI Bank customers, achieving sales targets and providing training to new team members while monitoring team performance.
Office Coordinator
M.S. Graphics Pvt. Ltd.
May 2004 - Jan 2005 (8 months)
Managed office operations including sales and expenses, trained team members, and assigned daily tasks to ensure smooth workflow.
Education
Degrees, certifications, and relevant coursework
MUMaharshi Dayanand University
Bachelor of Education, Education
2010 - 2011
Completed a Bachelor of Education (B.Ed) focusing on English and Social Studies, equipping with teaching methodologies and educational practices.
UDUniversity of Delhi
Master of Arts, Arts
2004 - 2004
Achieved a Master of Arts (M.A.) degree, enhancing knowledge in various subjects and critical thinking skills.
UDUniversity of Delhi
Bachelor of Arts (Hons), Political Science
2002 - 2002
Completed a Bachelor of Arts (Hons) in Political Science, focusing on political theories, systems, and practices.
Central Board of Secondary Education
Intermediate, Arts
1999 - 1999
Completed Intermediate (10+2) in Arts, providing foundational knowledge in various subjects.
Central Board of Secondary Education
10th Grade, General Education
1997 - 1997
Completed 10th grade, establishing basic educational qualifications.
Availability
Location
IndiaAuthorized to work in
Job categories
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