Open to opportunities

karn hope

@karnhope

Message

Experienced customer service and sales professional with 5+ years in operations and client relationship management.

India

Message

What I'm looking for

I seek a customer-focused role where I can apply my operations and sales experience, contribute to retention and growth, and work in a collaborative, growth-oriented team.

I am a proactive customer service and sales professional with over five years' experience across administration, operations, and client-facing roles. I have supported cross-functional teams, coordinated vendor and HR processes, and implemented reporting systems that improved internal efficiency.

I have managed domestic and international customer accounts, handled escalations professionally, and supported sales through needs assessment, cross-selling, and upselling. As a trainer and customer relations associate, I ran fitness programs and contributed to membership retention and revenue growth.

I am adaptable, a quick learner, and passionate about delivering exceptional customer experiences while driving business growth through effective communication and solution-oriented support.

Experience

Work history, roles, and key accomplishments

Current

International Customer Service Executive

Current

KRM Ayurveda Private Limited

Jul 2025 - Present (11 months)

Manage interactions with international clients, resolve escalations professionally, maintain high satisfaction scores, and support sales with cross-selling and upselling opportunities.

Cross Selling Upselling Client Communication CRM

Customer Relations Associate

Cult Fit

Jun 2023 - Jan 2025 (1 year 7 months)

Handled customer queries and membership support, conducted boxing training and fitness programs to boost member engagement, and assisted in membership retention and sales promotions contributing to revenue growth.

Customer Service Membership Management Fitness Training Member Engagement Retention Promotion Communication

Business Associate

Seo Birds Pvt Ltd

Mar 2022 - Mar 2023 (1 year)

Managed customer accounts, provided telecom solutions, handled escalated service queries, and supported sales by identifying customer needs and recommending service packages to improve retention and satisfaction.

Customer Account Management Telecom Customer Escalation Sales Support Customer Retention Relationship Building Needs Analysis Communication

Administrative & Operations Assistant

Le Passage To India

Jul 2018 - May 2021 (2 years 10 months)

Provided operational and administrative support across departments, coordinated with vendors, managed documentation, assisted with payroll/HR processes, and developed reporting systems that improved team efficiency and communication.

Office Administration Operations Management Vendor Management Documentation Payroll Support Reporting Process Improvement Communication