Open to opportunities

Dina Shinde

@dinashinde

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Customer service and operations professional with 8+ years in immigration and shipping.

India

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What I'm looking for

I am seeking a role where I can apply my operations and client-service expertise, work with cross-functional teams, handle documentation/visa processes, and contribute to improved customer satisfaction and operational efficiency.

I am a customer service and operations professional with over eight years of diverse experience across immigration, shipping, graphic design, and retail sectors. I excel at client communication, documentation, and resolving complex issues to improve satisfaction and outcomes.

In recent roles I guided clients through immigration processes for multiple countries, conducted eligibility prescreening, verified documentation, and provided interview coaching and CV tailoring to enhance employability and visa success.

I have administered crew travel readiness and visa processing, supported customers via email and chat using Salesforce, produced MIS reports, and coordinated vendors and internal teams to meet delivery timelines.

I seek to contribute my organizational, communication, and leadership skills to a dynamic team that values operational excellence, client-first service, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Processing Officer

Irish Expert

Mar 2025 - Sep 2025 (6 months)

Guided clients through immigration processes for multiple countries, conducted eligibility assessments and document verification, and delivered CV creation and mock interview coaching to improve client outcomes.

Documentation Verification Client Communication Excel

Customer Service Associate

Royal Caribbean Manning Pvt Ltd.

Feb 2024 - Jan 2025 (11 months)

Verified crew travel documentation and processed Australian visa applications, managed crew communications via Salesforce, and coordinated assignment scheduling and document renewals to ensure compliance and readiness.

Visa Processing Salesforce ImmiAccount Record keeping Scheduling Compliance Monitoring

Floor Support Executive

Halo Media Works Pvt Ltd.

May 2022 - Jan 2024 (1 year 8 months)

Allocated work to internal agents and external vendors, produced daily MIS reports, maintained databases, coordinated deliveries, and managed client/vendor communications to maintain project timelines.

Vendor Management Data Management Client Communication Production Coordination Email Support

Customer Service Executive

Infinity Retail Ltd

Mar 2019 - Mar 2022 (3 years)

Handled customer support via email for delivery, installation and repair requests, registered service tickets, and routed complaints to internal teams to ensure timely resolution.

Email Support Ticketing Escalation Management CRM Data Entry

Customer Care Executive

Videocon d2h

May 2018 - Dec 2018 (7 months)

Managed PAN-India customer email queries, registered complaints, coordinated field engineer visits with area heads, and resolved high-level escalations including CEO-level complaints.

Email Support Customer Escalation Coordination CRM Ticketing