Smrity Kalra
@smritykalra
Detail-oriented professional with a background in business studies.
What I'm looking for
I am a dedicated professional with a strong foundation in business studies and a passion for customer service. My experience at Teleperformance has equipped me with effective decision-making skills and the ability to manage customer inquiries efficiently. I thrive in environments where I can utilize my communication skills to resolve issues and enhance customer satisfaction.
Throughout my career, I have demonstrated leadership and management capabilities, particularly in handling payment-related inquiries and resolving customer complaints. My educational background in commerce, combined with my hands-on experience, allows me to approach challenges with a strategic mindset. I am eager to contribute my skills to a reputable company that values growth and development.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Jul 2022 - Nov 2024 (2 years 4 months)
Interacted with customers to resolve queries and answer raised complaints regarding wrong deliveries. Communicated with customers about all payment-related inquiries, including refunds and acknowledging complaints for various payment types.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Commerce, Commerce (Mathematics)
Pursued a Bachelor of Commerce degree with a focus on Mathematics.
CBSE Board
10th Grade, All Subjects
Completed 10th grade education under the CBSE board.
CBSE Board
12th Grade, All Subjects
Completed 12th grade education under the CBSE board.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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