Smrity KalraSK
Open to opportunities

Smrity Kalra

@smritykalra

Detail-oriented professional with a background in business studies.

India

What I'm looking for

I am looking for a role that allows me to leverage my skills in customer service and business studies, with opportunities for growth and development.

I am a dedicated professional with a strong foundation in business studies and a passion for customer service. My experience at Teleperformance has equipped me with effective decision-making skills and the ability to manage customer inquiries efficiently. I thrive in environments where I can utilize my communication skills to resolve issues and enhance customer satisfaction.

Throughout my career, I have demonstrated leadership and management capabilities, particularly in handling payment-related inquiries and resolving customer complaints. My educational background in commerce, combined with my hands-on experience, allows me to approach challenges with a strategic mindset. I am eager to contribute my skills to a reputable company that values growth and development.

Experience

Work history, roles, and key accomplishments

TE

Customer Service Representative

Teleperformance

Jul 2022 - Nov 2024 (2 years 4 months)

Interacted with customers to resolve queries and answer raised complaints regarding wrong deliveries. Communicated with customers about all payment-related inquiries, including refunds and acknowledging complaints for various payment types.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Bachelor of Commerce, Commerce (Mathematics)

Pursued a Bachelor of Commerce degree with a focus on Mathematics.

CB

CBSE Board

10th Grade, All Subjects

Completed 10th grade education under the CBSE board.

CB

CBSE Board

12th Grade, All Subjects

Completed 12th grade education under the CBSE board.

Tech stack

Software and tools used professionally

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Smrity Kalra - Customer Service Representative - Teleperformance | Himalayas