Hari Mathivanan

I am an outcome-driven customer success leader with a strong track record of delivering exceptional results in HR Tech and SaaS. With 12 years of industry experience, I have honed my expertise in customer success, account management, team management, and customer experience. My journey has been marked by a commitment to excellence and a passion for driving business success.

In my current role as Associate Director of Customer Success at Cornerstone On Demand, I lead a high-performing team, define standard operating procedures, and maintain a positive Net Promoter Score (NPS). My responsibilities include monitoring account health, identifying best practices for platform utilization, and driving customer advocacy through white papers and case studies. I thrive in fast-paced environments and am dedicated to ensuring customer satisfaction and retention.

My educational background includes a Bachelor of Engineering in Computer Science from G.S. Pillay Engineering College, and I hold certifications in Business Analysis and Six Sigma Green Belt. I am eager to leverage my skills and expertise in a leadership role within a fast-growing organization, where I can contribute to driving business success and enhancing customer experiences.