Happiness Chidinma
@happinesschidinma
I am a customer support and administrative professional improving service and operational efficiency.
NigeriaWhat I'm looking for
I am a dedicated customer support representative and administrative assistant with over 3 years of experience delivering exceptional service and optimizing administrative workflows.
I am proficient in CRM systems, Google Workspace, and communication tools such as Zoom and Slack, and I have experience processing orders, returns, and service requests in virtual environments. I led initiatives like a Customer Retention Strategy that increased retention by 8% and streamlined order processing to improve efficiency by 20%.
I hold a Higher National Diploma in Business Administration & Management (Yaba College of Technology, July 2022) and completed Digital Skills & Virtual Assistant Training (Dec 2024). I seek roles where I can continue improving customer satisfaction, streamline workflows, and collaborate with teams to deliver measurable results.
Experience
Work history, roles, and key accomplishments
Customer Support (Virtual)
Career Crafter Academy
Jan 2025 - Jul 2025 (6 months)
Responded to customer inquiries via phone, email, and chat, processed orders and service requests using CRM, and collaborated with teams to improve response time and service delivery.
Customer Service Representative
BettaCakes and Confectioneries
Jan 2023 - Dec 2024 (1 year 11 months)
Provided support to 30+ customers daily, achieving 80% satisfaction; improved customer retention by 8% and streamlined order processing to increase efficiency by 20%.
Administrative Assistant
Belle Signature Ent.
Oct 2020 - Dec 2022 (2 years 2 months)
Managed front desk operations including scheduling and visitor coordination, optimized workflows to improve customer engagement and operational efficiency, and handled documentation and report generation using Google Workspace and Microsoft Office.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Higher National Diploma, Business Administration & Management
Completed a Higher National Diploma in Business Administration & Management at Yaba College of Technology, awarded July 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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