AEAyelen Errico
@ayelenerrico
Customer experience specialist with a focus on service excellence.
ZimbabweWhat I'm looking for
I'm a dedicated customer experience professional with a strong background in customer support across various industries. Currently, I work at Alorica for Verizon, where I handle high volumes of incoming calls, assisting customers with billing inquiries and technical issues. My ability to communicate clearly and empathetically has allowed me to resolve concerns effectively while maintaining high performance metrics in a fast-paced environment.
Previously, I supported guests at Wyndham Hotels & Resorts, managing reservations and ensuring a seamless check-in/check-out experience. My experience extends to e-commerce, where I managed customer interactions at Bakedplus, responding to inquiries through live chat and social media. I am passionate about enhancing customer satisfaction and driving engagement through effective communication and service.
Experience
Work history, roles, and key accomplishments
Customer Support
Alorica - Verizon
Jan 2024 - Present (1 year 5 months)
Handled high volumes of incoming phone calls from customers, assisting with billing inquiries, service issues, and technical troubleshooting. Communicated clearly and empathetically to resolve concerns and escalated complex cases when necessary. Successfully upsold additional services and features based on customer needs, maintaining high performance metrics.
Customer Support
Alorica - Wyndham Hotels & Resorts
Jan 2021 - Dec 2023 (2 years 11 months)
Processed hotel reservations and guest inquiries via phone, registering guests and handling check-in/check-out logistics. Provided information on hotel services, pricing, and availability, while managing complaints with professionalism and promptness. Managed group bookings and special requests for VIP guests, and upsold additional services.
Customer Support & E-Commerce
Bakedplus
Jan 2022 - Dec 2023 (1 year 11 months)
Responded to customer messages via live chat, social media, and in-store, and managed the e-commerce platform by updating products, photos, descriptions, and inventory. Created visual content for social media posts and campaigns, supporting digital marketing efforts to increase online presence and engagement. Assisted with order fulfillment, processing returns or complaints, and performed general
Education
Degrees, certifications, and relevant coursework
Coderhouse
Social Media Marketing & E-Commerce, Marketing
Studied social media marketing and e-commerce, including digital marketing, community management, paid ads, copywriting, and e-commerce strategies. Gained skills in managing online presence and engagement.
INFA
Receptionist & Executive Secretary, Administration
Completed a program in office management, calendar management, event planning, etiquette, file management, and accountability. Developed skills for administrative and secretarial roles.
Planners Innovation
Event Planning, Event Management
Studied event planning, gaining knowledge in organizing and managing various types of events. Developed skills in logistics and coordination.
Liceo Atlántida N1
High School Degree, General Studies
Completed high school education. Acquired foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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