Open to opportunities

Damean Hainey

@dameanhainey

Message

Motivated customer service specialist with strong digital communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values empathy and communication, where I can contribute to a supportive team and grow within the digital communications field.

I am a motivated and detail-focused customer service specialist with extensive experience in managing high-volume communication through various digital channels. My background includes delivering support via web chat, email, and social media, where I have honed my ability to respond effectively to diverse inquiries while maintaining a calm and professional demeanor.

Currently, I work as a Customer Service Representative at Teleperformance, where I resolve pension-related inquiries with high accuracy and professionalism. I am committed to maintaining productivity and compliance with KPIs while handling sensitive data. My previous roles, including Matchday Steward at K2 Security and Production Operative at Jaguar Land Rover, have further developed my skills in teamwork, adaptability, and clear communication under pressure.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance

Apr 2025 - Present (2 months)

Delivered support through multiple digital channels including live chat, phone, and email. Resolved pension-related and account inquiries with high accuracy and professionalism. Maintained productivity and compliance with KPIs while managing sensitive data.

Digital Communication Live Chat Email Support Customer Service KPIs CRM Systems

Current

Matchday Steward

Current

K2 Security

Aug 2022 - Present (2 years 10 months)

Ensured safety and provided front-line assistance during large events. Maintained clear, calm communication and de-escalated issues under pressure. Demonstrated strong teamwork and adaptability in a fast-moving environment.

Event Safety Front Line Assistance Communication Teamwork Communication Adaptability

Production Operative

Jaguar Land Rover

Sep 2022 - Feb 2024 (1 year 5 months)

Executed detailed production tasks under time-sensitive conditions. Supported operational flow by communicating clearly with team members. Maintained consistency and performance in a structured work environment.

Production Time Management Quality Control Manufacturing Operational Flow

Education

Degrees, certifications, and relevant coursework

King Edward VI Aston School

A Levels, Science and Mathematics

Achieved strong grades in Chemistry, Biology, and Mathematics, demonstrating a solid foundation in scientific and analytical subjects. Developed critical thinking and problem-solving skills through rigorous academic study.

Heartlands Academy

GCSEs, Core Subjects

Completed comprehensive studies across core subjects including English Language, English Literature, Mathematics, and Sciences. Achieved high marks, reflecting strong academic performance and a broad knowledge base.