Hanna Lorie Ruiz

• Acquired new property owner clients for management services through online and local lead generation strategies.
• Utilized digital marketing strategies to promote listings.
• Built strong landlord relationships and facilitated the successful rental of properties.
• Delivered presentations, proposals, and contracts to property owners remotely.
• Coordinates with property owners and operations te

Acquired new property owner clients through online and local lead generation, and supported listing promotion via digital marketing. Built landlord relationships and delivered proposals and contracts remotely to facilitate successful property rentals.

•. Implemented control processes to meet compliance with Rail Reliability & Performance Incentive (RPI) reporting requirements.
• Compiled and submitted monthly regulatory reports KPIs for senior management review and approval.
•. Analyzed performance variances and presented insights that improved reliability monitoring efficiency.
• Coordinated regulatory and licensing queries with internal and

• Interpreted rail regulatory frameworks to ensure full compliance across operations and maintenance licenses.
• Managed licensing submissions with 100% on-time regulatory reporting to authorities.
• Delivered weekly and monthly KPI dashboards monitoring reliability, incidents, and performance trends.
• Partnered with cross-functional teams to resolve compliance gaps and to improve audit readiness

• Developed and updated Work Instructions and Quality Procedures for rail maintenance and operations.
• Planned and executed regular compliance audits across signalling and communications systems.
• Conducted site inspections that reduced operational risk exposure.
• Led investigations and corrective actions, closing of audit findings on schedule.
• Collaborated with maintenance teams to strengthe

Developed and maintained work instructions and quality procedures for rail maintenance and operations. Planned and executed compliance audits, led investigations and corrective actions to close findings on schedule, and worked with maintenance teams to strengthen safety compliance and reliability.

• Analyzed maintenance performance data to identify trends and drive improvement in work efficiency.
• Produced routine maintenance reports tracking work orders, inspections, and asset reliability metrics.
• Maintained accurate system records for thousands of maintenance activities annually.
• Updated Work Instructions and emergency response plans to enhance operational readiness.
• Coordinated wi

Analyzed maintenance performance data to identify trends and improve work efficiency, and produced routine maintenance reports on work orders, inspections, and asset reliability metrics. Updated work instructions and emergency response plans and coordinated with procurement to ensure timely availability of critical spares and materials.

• Coordinated IT and AV support for high-profile hotel events and conferences.
• Managed scheduling and communications for the IT Director, improving meeting efficiency.
• Prepared reports, presentations, and documentation supporting executive decision-making.
• Processed purchase orders and vendor invoices, ensuring accurate and timely payment cycles.

• Operated and optimized production tools, supporting high-volume manufacturing with on-time delivery.
• Led SPC, FMEA, 8D, and 5S initiatives that reduced process defects.
• Monitored downtime and implemented corrective actions to improve equipment uptime.
• Supported engineers during process evaluations and continuous improvement programs.

Operated and optimized production tools to support high-volume manufacturing with on-time delivery. Led process improvement initiatives including SPC, FMEA, 8D, and 5S, monitored downtime, and implemented corrective actions to improve equipment uptime.

• Inspected and analyzed manufactured products to maintain strict quality and reliability standards.
• Applied SPC techniques to monitor trends and improve yield.
• Managed Return Material Authorization (RMA) cases to resolve customer quality issues faster.
• Prepared QA reports supporting production and engineering decisions.

Inspected and analyzed manufactured products to maintain quality and reliability standards. Applied SPC techniques to monitor trends and improve yield, managed RMA cases to resolve customer quality issues faster, and prepared QA reports for production and engineering decisions.