Reynald Ian Cruz

Conducts comparative sales and rental market analysis to support property valuations and investment decisions. Initiated workflow automation using AI-assisted coding, increasing monthly valuation output by 194%.

Prepared due diligence reports for residential property investments, including flood risk, zoning, and easement research. Performed comparative market analysis to support investment decisions.

Managed email communication and calendar scheduling for executives. Created reports and maintained digital filing systems.

Generated sales opportunities through prospecting and cold outreach. Conducted product demos and maintained CRM records.

Conducted market and prospect research to identify new business opportunities. Managed CRM databases and scheduled meetings for sales.

Supported business development by identifying potential partnerships and building sales pipelines. Maintained client relationships and resolved operational issues.

Provided technical support for software and hardware issues. Diagnosed problems and escalated complex issues to engineering teams.

Troubleshot gaming console technical issues and resolved billing concerns. Provided step-by-step guidance to users.

Handled high volumes of customer inquiries via phone. Resolved complaints and maintained accurate records.

Provided technical support to customers.

Handled transfer processes and related administrative tasks.

Performed data entry tasks.

Studied Computer Science at the Asian Institute of Science and Technology from 2007 to 2009.