Open to opportunities

IC Acuesta

@icacuesta

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Document control and process improvement professional combining safety, compliance, and automation.

Philippines

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What I'm looking for

I’m looking for a role where I can strengthen document/process governance, drive safety and compliance outcomes, and improve efficiency through data-driven workflow design and automation—working closely with cross-functional teams in an Agile environment.

I’m a Document Information Controller and Safety Officer II focused on document and process governance across ISO-aligned systems, keeping records audit-ready with strong version integrity and controlled circulation. I translate business requirements into standardized procedures through process maps, flowcharts, and BPMN-aligned workflows.

I drive continuous improvement by running root-cause analysis and leading Corrective and Preventive Actions (CAPA) for non-conformities, safety incidents, and process gaps. I support internal and external audits through document reviews, evidence collection, risk identification, and administrative coordination at Lead Auditor–level activities.

Earlier, I worked as a Process Engineer and helped implement data-driven process improvements, established KPIs, and supported change management through workshops and stakeholder training. I also bring hands-on client and quality experience—using DMAIC and Lean principles, testing protocols, and modern tools like ClickUp and automation to improve delivery speed and reduce defects.

Experience

Work history, roles, and key accomplishments

Current

Safety Officer II (SO2)

Current

Skyway Operations and Maintenance Corporation (SOMCO)

Dec 2025 - Present (7 months)

Led end-to-end document and process governance across ISO-aligned systems (ISO 9001, 14001, 45001, 22301), ensuring controlled circulation and audit-ready records. Performed root-cause analysis and drove CAPA for non-conformities and safety incidents while supporting internal and external audit activities.

Document Control ISO 9001 ISO 14001 ISO 45001 Excel Version Control Audit Support Root Cause Analysis Process Mapping Task Mining Process Mining Safety Compliance Microsoft Visio

Process Engineer

AXA Philippines

Mar 2025 - Nov 2025 (8 months)

Analyzed business processes and workflows to identify inefficiencies, bottlenecks, and improvement opportunities for a health system replacement project. Developed current-state and future-state process documentation, coordinated implementation with IT, and helped set KPIs and monitoring mechanisms while supporting stakeholder workshops and change management.

Process Analysis Process Mapping Process Modeling Current State Documentation Workflow Design Requirements Gathering Change Management KPI Management Monitoring IT coordination Process Improvement

Operations Manager & Tender

Harriet’s Sizzling House

Jun 2023 - Jan 2025 (1 year 7 months)

Oversaw daily front- and back-of-house operations for a family business dining operation, managing kitchen operations and ensuring service standards across multiple shifts. Optimized the POS system by updating pricing and inventory, reducing manual entry of inventories and sale invoices and saving 26 labor hours weekly.

Operations Management Back Of House Management Team Leadership Customer Service POS Inventory Management Inventory Reconciliation Personnel Readiness Service standards Restaurant Operations

Client Success Coordinator

OptoGrow - Operations Management Services

Jun 2021 - Feb 2023 (1 year 8 months)

Supported the Managing Director in digital transformation by overhauling outdated processes and implementing an all-in-one customer acquisition and CRM software solution. Planned and tracked project deliverables using automated project management tools and AI (ClickUp, ChatGPT), and applied DMAIC and Lean principles to streamline operations and improve task completion and turnaround time.

Digital Transformation Process Improvement Customer Acquisition CRM Software feasibility studies Project Planning Project Monitoring ClickUp ChatGpt Status Reporting Lean Management Change Management Stakeholder Management

Order Fulfillment / Customer Service

JJAeCOM Online

Oct 2020 - May 2022 (1 year 7 months)

Processed product orders and handled customer inquiries across social media, calls, chat, and email, including sign-ups, follow-ups, refunds, and complaint resolution. Maintained customer databases in Excel using automated spreadsheets with conditional formatting and tracked follow-up actions for targeted outreach.

Order Processing Customer Service Order Inquiries Refund Processing Complaint Handling Follow up Data Entry Excel Conditional Formatting Chat Email Social Media

Junior Quality Assurance Intern

OptoGrow - Operations Management Services

Feb 2021 - Jun 2021 (4 months)

Collaborated with IT to test and troubleshoot functional and non-functional features, execute test cases, and report defects with documented pain points. Worked to improve testing efficiency and expand test coverage, implementing QA processes to reduce defects/errors and mitigate operational risks.

Functional Testing Non Functional Testing Test Execution Troubleshooting Test Case Documentation QA Processes Test Coverage