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Omer El AwadOA
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Omer El Awad

@omerelawad

Operations and automation professional who streamlined lead workflows and cut newsletter production from 6 hours to under 30 minutes.

Philippines
Message

At Real Estate Coaches, I automated lead-intake workflows, eliminating manual data entry and helping accelerate client follow-up. I also streamlined marketing and lead operations through concurrent Zapier and Make.com automations.

I redesigned the weekly newsletter workflow, cutting production time from more than six hours to under 30 minutes.

As a Port Operations Supervisor at San Miguel Integrated Logistics, I authored 24 SOPs and onboarded team members on procedures for a 97-person operations team. I also built KPI reporting systems adopted company-wide.

In client projects, I connected Typeform, Airtable, Zoho, and Outlook in an intake-to-invoice workflow, and built a web-scraping AI agent for research and operations. I’ve also designed and shipped client websites and applications using AI-assisted development workflows and OpenAI API integrations.

Experience

Work history, roles, and key accomplishments

RC

Automation & Operations Virtual Assistant

Real Estate Coaches

Mar 2025 - Jun 2026 (1 year 3 months)

Automated 100% of lead-intake workflows, eliminating manual data entry and accelerating client follow-up. Documented and streamlined marketing and lead-operations processes through 8+ concurrent Zapier/Make.com automations.

FR

Virtual Assistant & Remote Operations Specialist

Freelance

Apr 2024 - Jul 2025 (1 year 3 months)

Managed multiple concurrent client engagements spanning CRM, marketing, and operations support, including walking clients through newly implemented systems. Built an intake-to-invoice workflow connecting Typeform, Airtable, Zoho, and Outlook with no manual handoff.

SL

Port Operations Supervisor

San Miguel Integrated Logistics

Nov 2021 - Mar 2025 (3 years 4 months)

Authored 24 SOPs and onboarded new team members on procedures for a 97-person operations team. Built KPI reporting systems adopted company-wide to monitor performance and guide process improvements.

FC

Shipping & Dispatch Supervisor

Franklin Baker Company

Jan 2020 - Mar 2021 (1 year 2 months)

Reduced shipping delays by 90% through improved dispatch coordination and scheduling. Cut customer complaints by 50% via more reliable delivery communication and tracking.

Education

Degrees, certifications, and relevant coursework

UM

University of Southern Mindanao

Bachelor of Science, Industrial Engineering

Pursued a Bachelor of Science in Industrial Engineering.

Tech stack

Software and tools used professionally

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