jurgen donkor

Managed a portfolio of 45-65 enterprise-level accounts ($22M+ ARR), identifying areas for cross-sell, upsell, and expansions to minimize customer churn, achieving 90% client retention. Guided customers through onboarding for seamless implementation and provided training to maximize value, resulting in a 200% increase in product adoption.

Managed a portfolio of 90 accounts ($10M ARR) with a high upsell component, strategically advising customers on service utilization to increase sales. Created and executed success plans with clients, leading onboarding kickoffs with stakeholders and ensuring client retention of 90%.

Managed a portfolio of 75 accounts ($7.5M ARR), building relationships with key stakeholders and advising on service leverage to achieve business goals. Identified upsell and growth opportunities, collaborating with sales teams to exceed annual upsell goals by 18% and retaining 90% of the portfolio.

Built relationships with prospective customers and identified how company products could achieve their business goals. Launched multichannel marketing campaigns via Facebook and Instagram to increase sales, aggregating insights and presenting data to the owner for data-driven decisions.

Resolved over customer tickets per day via phone, achieving high levels of customer satisfaction for speed and quality of resolutions. Trained new employees and customers on core Fiserv software and onboarded end users into the mobile app, ensuring full understanding for self-sufficiency.

Studied Economics and Finance at Buffalo State College, gaining a strong foundation in financial principles and economic theories. Developed analytical skills applicable to business and financial markets.

Completed a Bachelor of Arts in Business Management and Administration at the City College of New York. Focused on core business principles, management strategies, and administrative practices.