Hannah Mba
@hannahmba
I resolve customer issues across high-volume calls, email, and administrative support.
NigeriaWhat I'm looking for
I've supported customers at ISIC Nigeria through telephone, email, and other channels, assisting with card applications, identification numbers, account inquiries, and service processes while maintaining accurate records.
Previously, I handled high-volume inbound calls at Mallboxes Limited and resolved complaints using active listening, empathy, and clear communication. Across six-plus years in customer service, call center operations, quality control, and administration, I've helped achieve approximately 95% customer satisfaction and contributed to a 30% reduction in resolution time.
Experience
Work history, roles, and key accomplishments
Customer Support / Administrative Officer
ISIC Nigeria
Jan 2025 - Present (1 year 7 months)
Provide customer support through telephone, email, and other channels, assisting with ISIC card applications and account inquiries. Maintain accurate customer records and support administrative processes.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology Owerri
Bachelor of Technology, Food Science and Technology
Pursued a Bachelor of Technology in Food Science and Technology at the Federal University of Technology Owerri.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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