Gabriel Akinyemi
@gabrielakinyemi
Customer service and call center professional skilled in resolving issues, keeping accurate records, and delivering excellent customer experiences.
NigeriaWhat I'm looking for
I’m a motivated, detail-oriented customer service and call center professional with a background in Mass Communication and hands-on experience supporting customers, handling inquiries, and resolving complaints. I’m skilled in communication, problem-solving, and creating positive, reliable customer experiences.
In my call center and customer support roles, I handled inbound and outbound customer calls, resolved customer complaints and inquiries efficiently, and maintained accurate call records and reports. I also supported customers across multiple channels, helped troubleshoot service-related issues, and ensured high customer satisfaction through clear, effective communication.
I’ve complemented customer-facing work with support for sales processes and customer engagement, and I’ve contributed to quality outcomes through quality control work at a manufacturing setting—monitoring product quality, assisting with inspection and reporting, and supporting production process checks.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Rotmax Communications
Handled inbound and outbound customer calls professionally, resolving complaints and inquiries efficiently. Maintained accurate call records and reports to support service operations.
Customer Support Representative
Max-NG
Provided timely customer support across multiple channels and assisted in resolving service-related issues. Ensured high customer satisfaction through effective communication.
Quality Control Assistant
Daraju Industrial Limited
Monitored product quality to meet company standards and assisted with inspection and reporting of production processes. Supported quality assurance activities by documenting findings accurately.
Customer Service Representative
Trevo Africa
Attended to customer inquiries, providing solutions and building strong customer relationships. Supported sales processes and customer engagement through quality service.
Education
Degrees, certifications, and relevant coursework
Moshood Abiola Polytechnic, Abeokuta
Higher National Diploma (HND), Mass Communication
2019 - 2021
Completed an HND in Mass Communication at Moshood Abiola Polytechnic from 2019 to 2021.
Moshood Abiola Polytechnic, Abeokuta
National Diploma (ND), Mass Communication
2015 - 2017
Completed an ND in Mass Communication at Moshood Abiola Polytechnic from 2015 to 2017.
Iganmode Grammar School
Senior Secondary School Certificate Examination (SSCE)
2006 - 2012
Attended Iganmode Grammar School and completed the SSCE program from 2006 to 2012.
Basic Knowledge School, Ota
First School Leaving Certificate
2000 - 2005
Completed primary education and obtained a First School Leaving Certificate from 2000 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Gabriel?
You can contact Gabriel and 90k+ other talented remote workers on Himalayas.
Message GabrielFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
