Joy Onaghise

I am a customer-centric professional with over 3 years of hands-on experience providing exceptional customer service across inbound and outbound channels. I consistently maintained very high satisfaction rates, transformed cold and warm leads into qualified customers, and handled high volumes of interactions while resolving complex issues with empathy and professionalism.

I achieved measurable results including a 95% customer satisfaction rating on calls, a 90% live-transfer conversion from leads, and a 98% satisfaction score in a U.S.-based support role. I work well independently and collaboratively, follow up to ensure resolution, and focus on improving customer relationships and loyalty.