Leandra Ford

I am a knowledgeable and driven professional with extensive experience in customer service and collections. My commitment to providing excellent customer service is complemented by my ability to actively listen to the needs of those in financial difficulty. Currently, I am seeking a challenging opportunity to widen my skill set and gain further experience in a new role.

In my current position as a Payment Management Advisor at Capita, I support customers by phone and email regarding payment management queries. I excel in identifying and supporting vulnerable customers, managing relationships, and providing appropriate repayment plans for those in debt. My compassion and empathy for customers struggling with financial challenges allow me to tailor solutions to individual circumstances effectively.

Previously, I worked as a Customer Assistant at Lidl, where I honed my skills in customer service, teamwork, and multitasking. I am adept at meeting strict deadlines and targets while ensuring customer satisfaction. My educational background includes 11 GCSEs and 3 A Levels, along with ongoing studies in Early Education for Children at The Open University.