Hailey Stork

Managed training documentation and performance trackers for agents onboarding to support surge call center efforts. Streamlined data filing and assisted in tracking training and verifying invoices, saving the government over $10 million in overbilling.

Oversaw training documentation and performance trackers for agents. Assisted in tracking training and verifying invoices while managing data for multiple contracts.

Handled inbound calls, answered questions about medical equipment, and processed oxygen orders. Ensured proper routing of calls and maintained communication with other departments.

Greeted customers, answered inquiries about plans and services, and audited customer accounts for better options. Assisted with inventory and processed payments.

Assisted applicants in disaster recovery by explaining processes and providing necessary information. Conducted door-to-door outreach to identify needs and facilitate assistance.

Managed guest services in the spa, including appointment scheduling and maintaining cleanliness. Assisted guests with their needs before and after treatments.

Assisted customers in finding products, managed cash register operations, and maintained store cleanliness.

Greeted customers, assisted with orders, and maintained store cleanliness. Processed payments in-store and at the drive-thru.

Greeted guests, assisted with seating, and managed payment collections for buffet services.

Assisted customers, organized merchandise, and managed incoming calls. Supported team during lunch breaks.

Greeted customers, processed orders, and maintained cleanliness in the lobby and kitchen areas.

Completed an Associate of Applied Science in Accounting Technology, gaining knowledge in accounting principles, financial reporting, and technology applications in accounting.