Looking for a job

Victoria Stevens

@victoriastevens

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I improve customer experiences and operations through accurate data, clear documentation, and hands-on team leadership.

United States

Message

What I'm looking for

I'm looking for a customer experience, data reporting, or remote operations role where I can improve processes, maintain accurate records, resolve complex needs, and support strong team performance.

I've supported customer experience and remote operations across high-volume call centers, data reporting, and team-led service environments.

At Peckham's National Passport Information Center, I managed high-volume inbound passport inquiries, protected confidential information, documented cases accurately, and clearly communicated policies and next steps.

At Lockheed Martin, I analyzed, maintained, and validated datasets while partnering across departments to improve data collection, reporting processes, and information flow.

I've also led operations at Dunkin' Donuts, Discovery, Quest Zone, and Children's Lighthouse, training teams, coordinating daily workflows, resolving concerns, and maintaining dependable service standards.

Experience

Work history, roles, and key accomplishments

Current

Shift Leader

Current

Dunkin' Donuts

Aug 2026 - Present (2 months)

Lead fast-paced shifts while resolving customer concerns, supporting service quality, and maintaining operational standards. Train new hires on procedures, safety, customer experience expectations, cash handling, and daily workflows.

Customer Service Team Leadership Training Cash Handling Inventory Management Shift Coordination

Customer Service Representative

Peckham - National Passport Information Center

Jan 2026 - Aug 2026 (7 months)

Managed high-volume inbound calls regarding passport applications and case status while protecting confidential information. Resolved complex customer questions, documented interactions accurately, and maintained detailed call and case records.

Customer Service Call Handling Documentation Confidentiality Quality Assurance Communication Skills

Behavioral Technician

BlueSprig

Jul 2025 - Nov 2025 (4 months)

Collected and documented behavioral and skill-acquisition data with strong attention to accuracy and consistency. Tracked progress, identified observations for clinical teams, and communicated updates across support functions.

Data Collection Documentation Behavioural Support Communication Skills Confidentiality

Lead Teacher

Children's Lighthouse Learning Center

Mar 2024 - Jul 2025 (1 year 4 months)

Led daily operations, maintained documentation, communicated progress and concerns, and coordinated with families and staff. Trained, supervised, and mentored assistant teachers while reinforcing performance expectations and consistent procedures.

Team Leadership Training Documentation Communication Skills Operations Management

Paraprofessional

Maxim Healthcare

Nov 2023 - Mar 2024 (4 months)

Documented observations and supported individualized academic, behavioral, and social-emotional plans. Collaborated with teachers and support teams while maintaining organized records and clear communication.

Documentation Collaboration Behavioural Support Communication Skills

Data Analyst

Lockheed Martin

Feb 2023 - Nov 2023 (9 months)

Analyzed, maintained, and validated datasets while supporting accuracy, process improvement, and internal documentation standards. Partnered across departments to improve data collection and reporting processes and support reliable information flow.

Data Analysis Data Validation Process Improvement Documentation Reporting

Site Director

Discovery - After-School Program

Dec 2021 - Jan 2023 (1 year 1 month)

Directed program operations, staffing, scheduling, safety, parent communication, payroll support, and performance management. Supported hiring and onboarding while maintaining organized records and coordinating multiple operational priorities.

Operations Management Staffing Scheduling Payroll Communication Skills Performance Management

Site Director

Quest Zone - After-School Program

Apr 2019 - Sep 2021 (2 years 5 months)

Supervised staff, maintained attendance and operational reports, and communicated with families regarding program needs. Provided day-to-day leadership, staff guidance, and organized program delivery in a deadline-driven environment.

Supervision Reporting Communication Skills Leadership Program Management