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Teresa Morales

@teresamorales

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Support Analyst specializing in accurate SQL/Excel reporting, cross team communication, and general QA.

United States

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What I'm looking for

I’m looking for a data-focused role where I can use SQL, Excel, and QA to keep customer records accurate, support cross-functional teams, and deliver reliable reporting quickly—while protecting sensitive information with care.

I’m a data management professional with over 5 years of experience in data entry, validation, and reporting. I’m known for maintaining accuracy and completeness for client communications while moving efficiently through high-volume work.

In my most recent role as a Support Analyst, I entered and managed large volumes of customer and account data, reviewed records for deficiencies or errors, and performed quality assurance before production release. I used SQL and Microsoft Excel to create, validate, and maintain test data and dynamic tags within templates, and I generated reports while tracking project completion.

I also bring a strong operations background: I’ve handled sensitive medical record checks, invoice and authorization processing, and administrative support for executives and teams. Across property roles, I managed day-to-day operations for a 300-unit apartment complex, supporting hiring, payroll, and property finances with organized, detail-driven execution.

Experience

Work history, roles, and key accomplishments

Support Analyst

Cotiviti, Inc

Feb 2021 - Sep 2025 (4 years 7 months)

Entered and managed large volumes of customer and account data, ensuring accuracy and completeness for client communications. Used SQL and Microsoft Excel to create, validate, and maintain test data and templates, and performed QA on letters and data before production release.

Data Entry Data Validation SQL Microsoft Excel Quality Assurance (QA)MS Access Reporting Data Integrity Template Management & Compliance

MIPS Agent

Cotiviti, Inc

May 2020 - Feb 2021 (9 months)

Reviewed and associated medical records to correct locations, ensuring accurate data for client access. Performed quality checks, processed authorizations and invoices, and identified/corrected data deficiencies to maintain integrity and compliance.

Medical Records Processing Data Quality Authorization Invoice Processing Data Integrity Confidentiality & Compliance Records Management Administrative Support

Admin Assistant

SRS Distribution

Aug 2019 - Mar 2020 (7 months)

Provided office management support including sensitive data entry, document filing, and delivery coordination for efficient operations. Managed inventory and ordering with vendors, and supported workforce reporting, address updates, and auditing during online migration projects.

Office Administration Data Entry Records Management Inventory Management Vendor coordination Scheduling Auditing Administrative Operations

Community Director

FPI Management, Inc

Jan 2019 - Jun 2019 (5 months)

Managed day-to-day operations of a 300-unit apartment complex, overseeing staff hiring and payroll, property finances, and inventory ordering/management. Ensured operational organization and accurate handling of property-related records.

Property Management Operations Management Hiring Payroll Financial Management Inventory Management Reporting & Compliance Record keeping

Assistant Property Manager

Greystar Property Management

Jan 2018 - Jan 2019 (1 year)

Managed financial and operational records for property management, ensuring accurate data entry and documentation. Handled bookkeeping, monthly closeouts, and responded to inquiries to resolve issues and maintain organized records.

Bookkeeping Financial Record Organization Data Entry Reporting Administrative Documentation Organizational Skills

Leasing Agent

Greystar Property Management

Jan 2017 - Jan 2018 (1 year)

Coordinated marketing, leasing, and renewal documentation while maintaining accurate resident records. Updated lease agreements, supported data integrity and policy compliance, and helped ensure resident satisfaction through timely assistance and conflict resolution.