Open to opportunities

Haggai C Psalmist

@haggaicpsalmist

Bilingual customer support and service desk professional delivering high-volume technical resolutions with SLA and CSAT focus.

Cameroon

Message

What I'm looking for

I’m looking for a bilingual customer support/service desk opportunity where I can manage high-volume phone/email/chat inquiries, troubleshoot Windows/Microsoft 365/VPN issues, and handle CRM/ITSM tickets while meeting SLAs and CSAT goals.

I’m a bilingual (English/French) Customer Support and Service Desk Professional with 4+ years of experience resolving account, billing, payment, reservation, and technical issues in remote, fast-paced environments. I’m the first point of contact for high-volume inbound and outbound interactions across telecom, travel, e-commerce, hospitality, technology, and financial services.

I document every interaction and resolution in CRM and ITSM systems, troubleshoot issues across Windows, Microsoft 365, VPN, and network connectivity, and manage incidents with SLA compliance. I consistently aim for customer satisfaction—earning CSAT scores above 95%—while handling sensitive information with privacy, security, and compliance requirements.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Representative

Silikings Technology

Jan 2023 - Mar 2026 (3 years 2 months)

Served as the first point of contact for high-volume customer inquiries via phone, email, and chat, resolving account, billing, payment, reservations, and service issues. Documented cases in CRM/ticketing systems, handled sensitive information with compliance requirements, and collaborated to resolve escalated issues.

Bilingual Customer Support (English French)Phone Support Email Support Chat Support Billing Support Inquiry Service Form Customer Escalation Ticketing Systems Privacy And Compliance Shipment Tracking Returns Refunds Cross Functional Collaboration Active Listening

Service Desk Analyst

Huprin Systems

Jun 2021 - Dec 2022 (1 year 6 months)

Provided first-level technical support to end users via phone, email, and chat in a managed services environment. Logged and managed incidents/service requests in ITSM platforms, resolved or escalated technical issues, and supported user onboarding/offboarding while maintaining SLA and customer service KPIs.