ATandzeoh tatiana
@andzeohtatiana
Results-driven Customer Support Specialist with 4+ years of experience.
CameroonWhat I'm looking for
I am a results-driven Customer Support Specialist with over four years of experience in technical support and customer service. My expertise lies in troubleshooting complex technical issues while delivering exceptional customer experiences. I have a strong commitment to continuous improvement and staying current with emerging technologies, which has allowed me to effectively assist customers across various platforms.
Throughout my career, I have handled over 40 customer interactions daily, providing support for a range of products and services. My experience includes utilizing CRM systems, Active Directory, and cloud platforms like Microsoft Azure and VMware. I pride myself on my ability to communicate effectively and collaborate with technical teams to ensure seamless customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
TankTech Solutions (Ellucian Campaign)
Oct 2023 - Present (1 year 8 months)
As a Customer Support Representative, I handle over 40 customer interactions daily, assisting with account creation, troubleshooting, and providing technical support. I utilize Active Directory for account management and collaborate with the tech team to ensure seamless customer experiences.
Technical Support Specialist
TankTech Solutions (Ciox Health Campaign)
Oct 2022 - Jul 2023 (9 months)
In my role as a Technical Support Specialist, I provided technical support for CIOX software, addressing customer inquiries through various channels. I diagnosed software issues and trained users on best practices for password management and network security.
Customer Care Specialist
TankTech Solutions (Cummins Inc. Campaign)
Sep 2021 - May 2022 (8 months)
As a Customer Care Specialist, I managed over 40 daily inquiries related to Cummins products, providing troubleshooting and support for installation and maintenance. I documented interactions in CRM systems and coordinated with field technicians for remote assistance.
Technical Support Representative
TankTech Solutions (CVS Campaign)
Mar 2020 - Jun 2021 (1 year 3 months)
In my role as a Technical Support Representative, I provided support for Office 365 applications, conducted remote troubleshooting, and ensured store applications were functional. I handled calls using Avaya and consistently achieved high performance metrics.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Gloucestershire
Master’s in Business Administration, Business Administration
2020 - 2022
Completed a Master’s in Business Administration (MBA) focusing on advanced business concepts, management strategies, and leadership skills to enhance organizational performance.
UBUniversity of Buea
Bachelor of Science, Economics
2016 - 2019
Earned a Bachelor of Science in Economics, studying economic theories, quantitative methods, and the application of economic principles to real-world scenarios.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
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