Moukouri Makas

I am a dynamic, French-English bilingual customer service specialist with over six years of hands-on experience in fast-paced support environments. I focus on delivering high-impact customer experiences across phone, email, and live chat.

I have provided technical and account support for major brands, resolving streaming, billing, app, and device compatibility issues while maintaining strong first-contact resolution and KPI performance. I routinely documented interactions in CRMs such as Zendesk and Salesforce and escalated complex cases to Tier 2/3 teams.

My background includes senior customer service roles where I mentored peers, processed service tickets efficiently, and upheld data privacy and brand standards. I also have operational experience coordinating responses to technical alerts and outages in a control-room context.

I hold certificates in Digital Marketing and Web Design and Professional Training for Control Room Operator, and I bring a proactive mindset, polished communication skills, and a commitment to continuous improvement and customer success.