Gautier Djouokep

I am a motivated and customer-focused bilingual professional fluent in French and English. With strong communication and problem-solving skills, I have a proven track record in handling inbound and outbound calls, resolving client issues, and maintaining high customer satisfaction. My experience at SFR Call Center in Douala, Cameroon, allowed me to assist customers with billing, product issues, and order tracking, where I consistently maintained a 95% satisfaction rating.

My adaptability and eagerness to learn have equipped me to thrive in dynamic environments. I am proficient in documenting interactions in CRM systems like Salesforce and have developed strong active listening and conflict resolution skills. I am now looking to contribute my expertise to a call center or customer support team that values dedication and customer satisfaction.