Open to opportunities

Meh Chu

@mehchu

Message

I resolve high-volume customer support tickets across SaaS and e-commerce channels.

Cameroon

Message

What I'm looking for

I'm looking for a customer support role in SaaS or e-commerce where I can resolve customer issues across multiple channels, meet SLA goals, strengthen customer experience, and continue developing my CRM and support operations skills.

I'm supporting customers at Community Support Initiative in Buea, resolving 50+ tickets daily across email, live chat, and phone while meeting SLA requirements and maintaining high CSAT scores.

I document customer interactions in Zendesk and Salesforce, create automated templates and AI-driven responses that reduced response time by 40%, and escalate complex technical issues to engineering teams to protect NPS targets.

I'm focused on delivering strong customer experiences in SaaS and e-commerce environments, with hands-on knowledge of Zendesk, Freshdesk, Salesforce, HubSpot, and support performance metrics including first-contact resolution.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Customer Support Representative

Current

Community Support Initiative

Aug 2024 - Present (2 years)

Prioritized and resolved 50+ tickets daily while maintaining SLA requirements and high CSAT scores. Developed automated support templates and AI-driven responses that reduced response time by 40%.