Pinki Kumari

I’m a Customer Support Specialist who resolves issues efficiently while delivering clear communication and creating positive customer experiences. I focus on problem-solving, multitasking, and building strong customer relationships to support both customers and company goals.

As a Chat support exicutive at Startek, I assisted customers through live chat support—providing product information and troubleshooting assistance, escalating complex issues when needed, and maintaining accurate knowledge of company policies and updates. I resolved customer complaints in a timely manner while assessing customer satisfaction throughout each interaction.

Previously, as a customer care exicutive at Concentrix, I handled customer inquiries end-to-end with product service knowledge, effective issue resolution, and reliable record keeping and documentation. I also actively sought continuous improvement and feedback to enhance service quality, while ensuring compliance with company policies and procedures.

I bring attention to detail, compliance adherence, and strong documentation habits supported by CRM software. I’m fluent in English and Hindi, and I enjoy working with a team to improve response times and customer outcomes.