Noorin Firdous

I am an experienced customer support professional with hands-on experience in US-based Walmart, Flipkart, and chat/email processes, focused on resolving seller and customer queries accurately and promptly. I have guided prospective sellers through Walmart Seller Center account setup, clarified policies, and resolved technical issues while maintaining high satisfaction and key performance metrics.

I excel at multitasking across email, chat, and voice channels, mentoring junior team members, and leveraging tools like MS Office and G-Suite to document interactions and streamline workflows. I bring strong empathy, problem-solving, and adaptability to fast-paced environments and am passionate about improving customer experiences through clear communication and a solutions-oriented approach.