Gruffudd Davies
@gruffudddavies
Motivated professional with expertise in customer support and sales.
United KingdomWhat I'm looking for
I am a motivated and adaptable professional with proven experience in remote customer service, sales, and client support. Having built and managed my own financial education company, I’ve developed a strong understanding of digital sales funnels, customer relationship management, and end-to-end service delivery. My technical abilities, paired with real-world communication skills from moderating large online communities, have shaped me into a confident problem-solver with a calm, solution-focused approach.
In my role as a Customer Support Agent at Bespoke Funding, I handled high volumes of inquiries, guiding clients through funding application processes and resolving account issues. My experience as the founder of Effex Trading Education allowed me to manage client acquisition and support, ensuring a high-quality client experience. I thrive in fast-paced environments and bring a track record of building trust, improving retention, and delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Sales Manager & Customer Support
Effex Trading Education
Jan 2023 - May 2025 (2 years 4 months)
I founded and managed Effex, a remote coaching and trading education business, overseeing client acquisition, lead generation, and sales consultations. I developed a self-built onboarding process and managed customer support via Discord and email, improving retention and satisfaction.
Customer Support Agent
Bespoke Funding
Jun 2022 - Dec 2024 (2 years 6 months)
As a Customer Support Agent, I managed high volumes of inbound and outbound phone inquiries, guiding clients through funding applications and resolving account issues. I consistently maintained professionalism, documented interactions accurately in the CRM, and handled sensitive financial information in a remote environment.
Customer Support & Moderator
Discord Servers
Jan 2022 - Dec 2024 (2 years 11 months)
As a volunteer moderator for large Discord communities, I became proficient in real-time digital communication and conflict resolution, handling support questions and enforcing community standards. I also assisted in organizing channel structures and onboarding resources, improving user engagement.
Education
Degrees, certifications, and relevant coursework
Unknown School
A Levels, General Studies
Grade: Politics – B, Sociology – B, Welsh Baccalaureate – A
Activities and societies: Studied Politics, Sociology, and Welsh Baccalaureate.
Achieved strong grades in Politics, Sociology, and the Welsh Baccalaureate. Developed analytical thinking, critical reasoning, and research skills through these subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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