ABAnthony Babz
@anthonybabz
Dedicated customer service representative with over 6 years of experience.
United KingdomWhat I'm looking for
I am a dedicated and customer-focused Customer Service Representative with over six years of experience in providing exceptional support and resolving issues to exceed customer expectations. My journey in customer service has equipped me with strong communication skills, emotional intelligence, and a knack for problem-solving, allowing me to build strong relationships with customers.
In my most recent role at Savings Group, I contacted up to 200 customers daily, assessing their loan experiences and providing post-funding information. I successfully cross-sold and upsold additional services, resulting in a 25% increase in revenue each quarter. My previous experience at Meta Platforms honed my ability to manage high volumes of inquiries while maintaining a high level of customer satisfaction, leading to recognition as a top performer.
With a Bachelor’s degree in Business Administration, I am proficient in various CRM software and have a strong understanding of technical support. I am now seeking a challenging position where I can leverage my skills to ensure top-notch service delivery and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
CSR – Customer Service Representative
Savings Group
May 2023 - Present (2 years 1 month)
Contacted up to 200 customers daily to assess their loan experience and provide post funding information. Responded to customer inquiries promptly and accurately, resolving consumer complaints and evaluating customer experience reports. Cross-sold and upsold additional services, conducted quality assurance, and performed fraud and compliance searches.
CSR - Customer Service Representative
Meta Platforms, Inc.
Nov 2020 - Mar 2023 (2 years 4 months)
Efficiently handled an average of 200 customer inquiries daily via phone, email, and live chat, resolving issues and managing complaints to ensure high satisfaction. Processed orders, refunds, and exchanges with accuracy, providing product information and addressing technical issues promptly. Collaborated with cross-functional teams, consistently exceeding performance metrics, and led new represen
Customer Service Representative
KPMG
Mar 2019 - Nov 2020 (1 year 8 months)
Managed high-volume calls, responded to customer inquiries, and efficiently resolved issues while maintaining a high customer satisfaction rating. Processed customer orders and returns accurately, collaborating with internal teams to address complex concerns. Maintained meticulous records of customer interactions and consistently exceeded performance metrics.
Education
Degrees, certifications, and relevant coursework
Western Texas College
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration, focusing on core business principles and practices. Gained foundational knowledge in management, marketing, finance, and operations.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Social media
Job categories
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