Azeez F

I am a dedicated customer service professional with experience across multiple roles in the customer service and social industries. My solid technical background, self-discipline, and ability to work effectively under minimal supervision have equipped me to resolve customer issues efficiently while maintaining high standards of service. I pride myself on my adaptability and my commitment to continuous improvement in my skills.

Currently, I serve as a Customer Service Advisor at Sigma Connected, where I specialize in complaint resolution and strive to convert negative experiences into positive ones. My role involves meticulous documentation of customer interactions and collaboration with internal teams to advocate for our customers. I consistently exceed performance metrics related to resolution time and customer satisfaction through comprehensive retention strategies.

Prior to this, I worked as a Customer Service Representative at BT (Concentrix), where I provided remote customer service through various channels. My problem-solving techniques and ability to adapt to a fast-paced environment allowed me to build strong customer relationships and exceed performance metrics. I am now pursuing a career in the finance sector, eager to apply my diverse skills to new challenges.