I lead customer support operations at Salpha Energy, supporting retail and wholesale accounts across phone, email, and chat while maintaining a 90% CSAT score.
I resolve escalations involving orders, deliveries, warranties, returns, and technical troubleshooting. I also coach customer service representatives and sustain 85% SLA response and resolution adherence.
Previously at GIG Mobility, I handled high-volume ticketing and billing enquiries, resolved pricing and policy disputes, and helped retain customers while promoting new routes and add-on products.
At First Ally Capital, I supported customers with financial-product, loan-term, and interest-rate enquiries, maintained Zendesk records, and delivered timely solutions through inbound calls and email.
