Javier Perera

With over three years of experience in remote customer support, I specialize in the cryptocurrency and blockchain sectors. My role as a Remote Customer Support Specialist and Moderator has allowed me to develop a keen understanding of crypto processes, including deposits, withdrawals, and KYC procedures. I pride myself on my ability to communicate complex concepts clearly, ensuring users feel confident navigating various crypto platforms.

My expertise extends to managing inquiries through platforms such as Zendesk, Telegram, and Discord, where I have successfully resolved user issues and enhanced customer experiences. I am passionate about educating users and engaging with communities, providing insights and maintaining active discussions. My background in retail has further honed my customer service skills, allowing me to deliver high-quality support in fast-paced environments.