Shee Yang

Organized new stock for floor placement and helped store management promote a sales-oriented culture with a focus on superior customer service. Promoted the store brand, mission, and values to maintain an ideal store atmosphere. Answered incoming calls and emails, providing frontline customer support and resolving problems with knowledgeable and friendly service.

Responded to telephone inquiries and complaints, providing personalized customer service and resolving basic account problems. Maintained knowledge of company products, logged call details, and performed accurate data entry while building rapport with customers. Demonstrated strong communication and organizational skills, investigated issues, and maintained professionalism with difficult customers

Organized and maintained clean activity spaces, coordinating musical guests, movies, and other resident entertainment. Assisted residents in participating in activities with mobility support and maintained adequate supplies. Planned, organized, facilitated, and promoted diverse recreational programs while mentoring students.

Operated a cash register to process various payment types and maintained clean and sanitized work areas, equipment, and utensils. Received food orders, explained offerings, and prepared fruits and vegetables. Controlled portion sizes and garnishing while working well in a friendly environment and training others.

Communicated effectively with vendors regarding stock availability and safely loaded and unloaded trucks using equipment. Implemented safety protocols for handling hazardous materials and coordinated activities related to shipping, receiving, storing, and distribution of goods. Managed and organized warehouse inventory, monitored stock levels, and documented shipment irregularities.

Processed credit card and cash payments, greeted customers, and responded to informational requests. Built loyal clientele through friendly interactions and maintained cleanliness and presentation of the stock room and production floor. Bagged items, answered phone calls, and supported customer service goals through friendly and knowledgeable communication.

Responded to telephone inquiries and complaints, maintaining knowledge of company products to provide helpful suggestions. Delivered personalized customer service, promptly resolving basic account problems and building rapport with customers. Managed social media accounts, provided account information, handled complaints, and assisted with training new team members.

Organized and tracked boxes, packing and arranging items on pallets according to size and weight. Marked and labeled containers with accurate client information and placed bins and carts for loading efficiency. Picked, packed, and staged orders, maintained policies and procedures, and managed inbound/outbound logistics and inventory control.

Maintained clean classrooms by sterilizing toys and surfaces and helped children develop positive interpersonal relationships. Maintained daily records of attendance, meals, and naps, and organized materials to maintain order. Taught basic concepts, engaged with children individually, and planned field trips.

Engaged students on-site to resolve technical issues, troubleshooting and documenting service tickets. Assisted students and teachers with various technical issues via email, live chat, and telephone. Supported users with online billing, access, and account issues, created new accounts, reset passwords, and configured access to servers.

Collected trash and restocked supplies in facilities, maintaining safety protocols for handling equipment and chemicals. Designed and printed flyers and handouts to educate others about blood donation. Packed free donation items, kept inventories organized, and displayed strong public speaking skills to facilitate information.

Greeted and assisted students, suggesting and promoting products and services while processing and packaging photo orders. Manipulated digital images through advanced computer skills, video editing, and image retouching, promoting the technical quality of the final output. Cataloged, named, cropped, and managed color for a high volume of image assets under tight deadlines.

Completed coursework required for a high school diploma. Studied foundational subjects to prepare for college.

Pursued a major in Liberal Studies with a focus on Education. Included coursework in school counseling and tutoring.