Open to opportunities

Graziella Almasco

@graziellaalmasco

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Sales and customer success professional driving revenue growth and lasting client relationships.

Philippines

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What I'm looking for

I seek a client-facing role where I can drive revenue growth, improve processes, and deliver training while collaborating cross-functionally in a growth-oriented company.

I am a results-driven sales and customer success professional with extensive experience managing premium accounts, developing pipelines, and delivering process improvements that boost performance and satisfaction. I have a proven track record of generating revenue and maintaining strong client relationships across media, hospitality, and automotive sectors.

At Fragment Media and Catino Technologies I led account management, chargeback operations, and partner relationship programs, collaborated cross-functionally with partnership directors and ad ops, and produced data-driven reporting to optimize campaign performance. I also developed lead generation campaigns, conducted high-volume outreach, and supported sales enablement with tools like HubSpot and Aircall.

As a trainer and consultant I designed custom learning programs for Nissan Academy Philippines, delivered training to over 3,000 employees across 44 dealerships, and recommended process changes that improved customer engagement. I bring strong negotiation, presentation, and operational optimization skills and seek roles where I can combine sales strategy, client success, and training to drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Partnership Account Manager

Experience Fragment Media

Dec 2023 - Jul 2025 (1 year 7 months)

Managed expanded portfolio of premium newsletter ad inventory, driving significant revenue growth and securing campaign renewals while collaborating with Partnership Directors to close deals and optimize campaign performance.

Account Management Revenue Growth Client Relationships Campaign Optimization Reporting Sales Outreach Ad Operations

Sales Development Representative

Experience Fragment Media

Jul 2023 - Jul 2025 (2 years)

Built and managed a pipeline of direct-response advertisers, executed high-volume strategic outreach, and generated quality opportunities for the close team to drive meetings and early-stage pitches.

Prospecting Lead Generation Outreach Pipeline Management Sales Qualification Cold Calling Email Campaigns

Business Operations Specialist

Catino Technologies

Mar 2023 - Dec 2023 (9 months)

Owned chargeback and refund processes to reduce financial losses, conducted data analysis and KPI reporting to identify bottlenecks, and designed operational workflows to improve efficiency in collaboration with the CEO.

Chargeback Processes Process Optimization Data Analysis KPIs Automation Identification Operations

Account Manager

Catino Technologies

Nov 2021 - Oct 2022 (11 months)

Managed partner restaurant relationships and virtual restaurant concepts to drive revenue growth, documented account changes, and identified upsell opportunities through regular client engagement.

Account Management Relationship Building Upselling Documentation Revenue Growth

Sales Development Representative

Catino Technologies

Aug 2021 - Oct 2021 (2 months)

Qualified leads, conducted discovery calls, and prospected new partners via cold calling and multi-channel outreach, consistently exceeding quotas and refining lead generation playbooks.

Lead Qualification Discovery Calls Cold Calling Prospecting

Junior Consultant & Trainer

Michaels and Grants Business Consulting

Aug 2018 - Feb 2020 (1 year 6 months)

Developed and delivered training programs for Nissan Academy, training over 3,000 dealership employees across 44 dealerships and recommending process improvements that enhanced customer engagement.

Training Development Curriculum Design

Diplomatic Sales Executive

British United Automobiles

Mar 2016 - Feb 2017 (11 months)

Managed premium vehicle sales to diplomatic and international organization clients, generating strong repeat business and complying with diplomatic sales procedures.

Luxury Sales Negotiation Client Relationship Management Diplomatic Sales Compliance

Senior Sales Executive

British United Automobiles

Nov 2013 - Feb 2017 (3 years 3 months)

Ranked as a top sales performer and generated over PHP 250M in gross sales through tenacity, negotiation, and customer relationship strategies that produced repeat customers and referrals.

Sales Performance Negotiation Telemarketing Customer Retention Lead Conversion Account Management

Premier Property Specialist

Ayala Land Premier

Oct 2012 - Oct 2012 (0 months)

Closed property sales by overcoming objections and completing contracts, building customer base through personalized strategies and networking with industry professionals.

Property Sales Objection Handling Customer Acquisition Networking Business Development

Marketing Assistant

Dranix Distributors

Jul 2012 - Oct 2012 (3 months)

Assisted marketing manager with programs to increase product awareness, operated selling booths at bazaars to drive brand trial, and supported merchandising and content promotion for partner stores.

Marketing Support Merchandising Event Execution Content Promotion Brand Awareness

Front Desk Officer

Travel Suites Hotel

Jan 2011 - Jan 2012 (1 year)

Managed front desk operations including registrations, cancellations, and guest issue resolution to ensure comfort, satisfaction, and safety.

Front Desk Operations Hospitality

Education

Degrees, certifications, and relevant coursework

Ateneo de Naga University

Bachelor of Science in Business Administration, Marketing Management

2014 - 2018

Activities and societies: Junior Consultant and Customer and Sales Trainer; President's Award; Sales and Customer Service Trainer for Nissan Academy Philippines; conducted trainings for 44 dealerships.

Completed a Bachelor of Science in Business Administration with a focus on Marketing Management; actively involved in consulting and training projects with Nissan Academy Philippines.