Open to opportunities

Grant Kinsey

@grantkinsey

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Experienced customer service and administrative professional with 10+ years.

United Kingdom

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What I'm looking for

I am seeking a remote customer support role that values clear communication and structured task execution.

I am an experienced and reliable customer service and administrative professional with over 10 years of experience supporting operations across banking, public service, and commercial sectors. My expertise lies in efficiently handling customer inquiries via email and chat, resolving issues promptly, and maintaining accurate records. I thrive in remote work environments, utilizing tools like Slack, Jira, and Teams to enhance collaboration and productivity.

Throughout my career, I have consistently demonstrated a customer-first approach, particularly during my time as a Senior Customer Advisor at Lloyds Bank, where I managed secure data and resolved inquiries effectively. My role as a Business Analyst at Sopra Steria allowed me to provide process and user support, documenting issues for internal service improvements. I take pride in my ability to deliver high-quality work under pressure, as evidenced by my recent temporary contract as an Administrator at SQA.

Experience

Work history, roles, and key accomplishments

Administrator

SQA

May 2025 - Jun 2025 (1 month)

Delivered high-volume processing work accurately under pressure. Handled internal email queries and maintained structured documentation.

Data Entry Documentation Administrative Support

Senior Customer Advisor B

Lloyds Bank

Apr 2025 - May 2025 (1 month)

Delivered email and phone support to customers, focusing on account and transaction queries. Managed secure data and resolved enquiries with a customer-first approach.

Customer Support Email Support Phone Support Data Security

Business Analyst

SopraSteria

Mar 2023 - Oct 2024 (1 year 7 months)

Provided process and user support using Jira and Slack. Documented issues and feedback for internal service improvements.

Jira Slack Process Improvement User Support Documentation Cross Functional Collaboration

Sports Attendant

Edinburgh Leisure

Aug 2021 - Jan 2023 (1 year 5 months)

Supported customer bookings and maintained accurate records. Delivered reliable, friendly front-line support in-person.

Customer Service Record keeping Front Line Support Interpersonal Skills

Customer Assistant

Tesco Mobile

Jan 2012 - Aug 2021 (9 years 7 months)

Provided consistent customer service in fast-paced retail settings. Resolved issues at point-of-sale and handled product-related queries.

Customer Service Retail Operations Point of Sale Product Knowledge

Education

Degrees, certifications, and relevant coursework

Edinburgh College

HND, Computer Science

Completed a Higher National Diploma in Computer Science, gaining foundational knowledge in computing principles and applications. Developed skills in various aspects of computer science relevant to the industry.

Firrhill High School

Highers, General Studies

Achieved Highers in Physical Education, Computing, and Mathematics, along with a pass in English. Developed foundational academic skills across various subjects.