Yinka Johnson

Managed high call volumes and resolved customer inquiries at first contact, supporting ISAs, unit trusts, retirement and bonds. Escalated investigations when needed and supported accurate account servicing and portfolio valuations.

Supported back-of-house hospitality operations in a high-pressure environment, ensuring cleanliness, efficiency and adherence to hygiene standards. Collaborated with the team during peak hours and adapted quickly to changing priorities.

Provided tailored support to individuals with empathy, dignity and professionalism, ensuring needs were met. Coordinated care with clients, families and colleagues and maintained detailed records in line with compliance standards.

Maintained hygiene and efficiency standards while supporting fast-paced kitchen back-of-house operations. Helped ensure smooth service delivery through reliable teamwork and staying calm under pressure.

Delivered personalized customer support, addressing inquiries and resolving complaints effectively. Ensured data accuracy and timely delivery of information while building relationships with clients and internal teams.

Provided administrative support to streamline business operations and enhance efficiency. Created detailed reports, ensured data accuracy and managed documentation and meeting scheduling to support team workflows.

Supported software implementation activities by organizing user training and maintaining clear stakeholder communication. Kept meticulous records and helped coordinate work to achieve project milestones.

Completed a master’s program in Artificial Intelligence at the University of Stirling in 2024.

Earned a B.Tech (Hons) in Computer Science from the Federal University of Technology Akure in 2012.