Open to opportunities

Grace Okereke

@graceokereke1

Message

I improve member and customer experiences through responsive support and CRM operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, customer success, member experience, or CRM operations role where I can resolve issues, build strong client relationships, improve processes, and contribute to exceptional customer experiences.

I've supported members at The Gathering Spot by coordinating internal teams, maintaining membership records, resolving service requests, and strengthening engagement through events and community initiatives.

Previously, I delivered phone, email, and chat support at AirtimeFlip Technology Limited, troubleshooting technical concerns and collaborating with internal teams to resolve complex issues. At TalenthubHR Network, I managed recruitment and onboarding, employee records, training, engagement programs, and payroll support.

I'm focused on building lasting client relationships, improving processes, and delivering timely, personalized solutions using CRM and collaboration tools including Zoho, Microsoft Dynamics 365, Front, Asana, and Monday.com.

Experience

Work history, roles, and key accomplishments

Members Services

The Gathering Spot

Jan 2024 - Jan 2026 (2 years)

Coordinated across internal teams, maintained accurate membership records, and promptly resolved inquiries and service requests. Delivered exceptional support and supported events and community initiatives to strengthen relationships and increase member satisfaction.

Member Operations Member Experience Engagement Member Support Customer Service CRM

Human Resources Manager

TalenthubHR Network

Jan 2023 - Jan 2024 (1 year)

Managed full-cycle recruitment and onboarding, including job postings, candidate screening, interviews, and new-hire orientation. Maintained employee records and HR databases, planned training sessions, and supported performance management and payroll.

Recruitment Onboarding HR Data Management Compliance Employee Development Performance Management Payroll Benefits Coordination

Customer Care Representative

AirtimeFlip Technology Limited

Jan 2021 - Jan 2022 (1 year)

Delivered prompt, accurate assistance via phone, email, and chat, guiding users on product features and troubleshooting technical concerns. Partnered with internal teams to escalate and resolve complex issues and shared customer feedback to enhance product development.

Customer Support Issue Resolution Professional communication Active Listening